Return Policy

We believe in simplicity, both in our processes and our approach. If there's ever an issue with your order, we are committed to resolving it promptly. Should a product arrive damaged or defective, we will ensure it is corrected or replaced. Please note that once an item has been opened, it is considered part of your purchase, and we appreciate your understanding on this matter.

See how it works:

We'll gladly issue a replacement or refund if:

• You received the wrong item
• Your product arrived damaged or broken

To qualify:

• Claims must be submitted within 7 days of delivery
  
• Products must be unused and sealed, unless damaged during shipping
  
• You'll need to provide your order number and a photo of the issue
  

We handle the costs for returns or reshipping on approved claims. Refunds are processed back to the original payment method and usually completed within 3-5 business days after approval.

Each bottle we produce is crafted in small batches, delivering maximum flavor. Once it leaves our facility and reaches your kitchen, it becomes yours to enjoy. Since taste is a personal preference, similar to barbecue sauce at a family gathering, we do not accept returns on opened bottles. However, we're confident you'll find plenty of ways to enjoy and make the most of it.

To start a return or claim, contact us and one of our team members will be in touch with you soon.

Thank you for supporting Cry Baby Craigs'. We're excited to share our bold flavors with those who enjoy a little heat in their food and appreciate straightforward, no-nonsense policies.